Webhooks documentation
Our tech and product team think webhooks are the greatest thing to connect Tall Bob to your apps and services so that you know when events or triggers happen.
This makes other tech and product teams happy and helps everything play nicely.
If you’re here, you know what to do.
Managing webhooks
Webhooks provide a way for Tall Bob to communicate to your application or service about certain events as they occur. You can configure and test webhooks using the Webhooks settings page in your account.
To add new Webhooks; visit our Managing Webhooks support.
To learn more about webhook formats, see our data format for webhooks support article.
Event Types
Webhooks can be triggered by various events which happen on the Tall Bob platform. There are several types of events that can be configured to send you data to your webhook URL:
| Event Type | Description |
|---|---|
| message_polling | Message was processed and is ready to send |
| message_pushed | Message was sent |
| message_delivered | Message was successfully delivered |
| message_delivery_error | Delivery failed – message was not delivered |
| message_received | A response to your message was received from someone |
| message_received_mms | An inbound MMS message was received from someone |
| message_opened | An email message was opened by its recipient |
| impression | “Landing Page” was viewed (these are from links in the sent message) |
| unsubscribe | Contact opted out of future campaigns |
| unsubscribe_track | Contact clicked on unsubscribe link |
| clicktrack | Contact clicked on a link (not an unsubscribe link) |
| form_submission | Form was submitted (on a Landing Page) |
| video_play | Video was played (on a Landing Page) |
| video_complete | Video was watched right to the end |
| scratchie_initiated | “Scratchie” has been rendered (on a Landing Page) |
| scratchie_interact | Contact interacted with the Scratchie |
Try our troubleshooting guide if you are having any problems during testing.