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Get in touch with the Tall Bob team to find out how SMS and MMS can be so much more than 160 characters.
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Priceless features come as standard with every plan
Frequently asked questions
What additional benefit can you provide other than SMS?
Tall Bob does so much more than send messages. We deliver a multilayered customer journey, unparalleled messaging innovation, powerful analytics and unbeatable support.
How do I get started?
You can contact us directly to assess your requirements and find out more about the services and solutions that we offer. If we’re a match, we’ll ensure your on-boarding, integration and training are done swiftly so you look like the rockstar.
How many characters can I send in an SMS?
With SMS, there are two types of messages:
A standard message: these contain characters from the GSM basic character set (see character limits below).
A Unicode message: these contain special characters outside of the GSM basic character set. Hence, these messages will be treated as Unicode (see character limits below).
While a standard single SMS message has a maximum limit of 160 characters, you can in fact send messages that are substantially longer. Think of this limit as a price threshold—if you send a 223-character message, you’ll be billed for sending two messages, however, it’ll appear as one whole message on the recipient’s device.
Standard English Characters:
1 – 160 characters = 1 message
161 – 306 characters = 2 messages
307 – 459 characters = 3 messages
460 – 612 characters = 4 messages
613 – 765 characters = 5 messages
766 – 918 characters = 6 messages
919 – 1071 characters = 7 messages
1072 – 1224 characters = 8 messages
Non-GSM (Unicode) characters:
1 – 70 characters = 1 message
71 – 134 characters = 2 messages
135 – 201 characters = 3 messages
202 – 268 characters = 4 messages
269 – 335 characters = 5 messages
336 – 402 characters = 6 messages
403 – 469 characters = 7 messages
470 – 536 characters = 8 messages
Is my data secure?
Absolutely. Tall Bob takes data security very seriously. We use enterprise-grade security features, onshore message routing and weekly audits of our systems to ensure customer and business data is rigorously protected. Tall Bob’s cloud infrastructure is housed in multi-region secure data centres designed to satisfy the requirements of our most security-sensitive customers. Our architectural infrastructure design provides our customers the highest availability while putting strong safeguards in place regarding customer privacy.
We use Amazon Web Services as our scalable and secure data vendor. Their accreditations include:
- PCI DSS Level 1
- SOC 1/ ISAE 3402
- SOC 2
- SOC 3
- IRAP (Australia)
- ISO 9001
- ISO 27001
- MTCS Tier 3 Certification
- Section 508/VPAT
- FedRAMP (SM)
- DIACAP and FISMA
- FIPS 140-2
- DoD CSM Levels 1-2, 3-5
- IT – Grundschutz
- Cyber Essentials Plus
- Regulation 2016/679 of the European Parliament
Can I send international SMS messages?
Absolutely. We send to over 180 countries. Rates vary based on the destination—feel free to contact us for more information on pricing. You can send internationally via our API’s or through Tall Bob’s web portal.
Do you allow multiple users to share the same account?
Yes. We can enable a parent-child account, as well as grant different users varying access within the platform. We have three levels of access per user, per function/feature.
Level 1 – no access.
Level 2 – viewing/reading access only.
Level 3 – full access. A total 65 different user permissions.
My organisation has multiple layers, from legal, accounts and procurement teams. Are you setup to liaise directly with each department?
You bet. We’re well versed in the complexities of enterprise and large businesses. Tall Bob is setup to deal with legal, procurement, accounts, technical and marketing teams, so we can seamlessly slot into your corporate process and systems.
Can I integrate with a third-party provider?
Our view is that everyone should have an integrated MarTech/operation stack. However, we understand that it’s not always possible due to your internal resourcing. We believe in using the best platform to give you the best outcome, which is why we help make the integration process as seamless as possible. Alternatively, we can outline a strategic roadmap with you and your team/s, working towards a fully integrated system.
Is my data and information used for any other purpose?
Tall Bob will never sell, rent, share, or otherwise make available your personal information, content, and/or databases. Tall Bob isn’t in the business of selling data—never has been, never will be.
How do I receive SMS message replies?
You will need a longcode, an inbound virtual mobile number to receive replies (something we can help you with). If you already have a Tall Bob SMS account, please get in touch with our support team or your dedicated account manager to get your SMS number sorted.
Why is low SMS latency important?
Some SMS messages need to be delivered straight away to be of any use or relevance, so low latency is particularly important here. Two-factor authentication, banking or ticketing applications are good examples of SMS messages where an instant delivery is important to the end user. If they need to take action as a result of receiving the SMS message, chances are they’re probably waiting for it to arrive—so speed is of the essence. If a customer doesn’t get their expected SMS within a time frame they feel is acceptable, they’ll most likely request another message which results in a higher cost for your business in the long run.
High SMS latency results in higher cost and lower customer satisfaction. Tall Bob won’t let this happen. Instead, we’ll connect you directly to the carrier network, bypassing needless delays that naturally occur as you move through other networks.