Calling out for Customer Success Superstars who build exceptional customer connections so our customers can succeed and deliver in one of the most compelling communications channels available.

A staggering 8.4 trillion messages were sent from businesses to people in 2024, which equates to 958 million messages sent every hour, every day of the year.

Businesses can’t get enough of mobile messaging, and that’s because they know that SMS messages are read within 90 seconds, 90% of the time. And with new channels like RCS, WhatsApp, and Messenger changing the mobile landscape, there’s never been a more exciting time in mobile messaging.

Like our name, we want to stand out, stand tall, and do things differently. So, are you a creative thinker? Highly driven, with an excellent customer-centric work ethic, and ready to be a player on our customer success team?

What you’ll be doing

You’ll be responsible for activating, accelerating, and retaining our customer base. Naturally, you’ll work alongside sales, marketing and product (all cracking people) to ensure our amazing customers are getting the most of our products and services. That means everything from building the foundations with new customers to reporting on and recommending new opportunities for customers that have been with us for some time.

What you’ll be accountable for

❏ Successful customer onboarding
❏ Customer activation and revenue realisation
❏ Customer experience and satisfaction
❏ Customer expansion and partner referral
❏ Customer education

What you’ll be awesome at

Our Customer Success team is brilliant because they:

→ First and foremost, actually care about the customer and their business;
→ Can quickly build and maintain trust and rapport with customers;
→ Can diagnose customer business needs and translate these into customer outcomes;
→ Are flexible and adaptable, and can work in our nimble and highly cross-functional teams. You want to work with the team to find solutions to our customers’ needs;
→ Are curious and able to rapidly grasp the current and emerging business and technical environments. You’ll be able to manage multiple activities so that your stakeholder expectations are met;
→ Can work autonomously with minimal direction, and
→ Have well-developed interpersonal skills, including negotiation and conflict resolution. You’ll work alongside sales and tech when things sometimes don’t go as planned.

Ideally, you’ve got experience in customer success with SMS, tech, or SaaS solutions. We need you to be an Australian resident or hold a working visa of the country we call down under.

About us

Some services tell tall tales about how many SMS messages they send and how effective their service is. But Tall Bob isn’t satisfied with simply sending messages. It’s why our robust platform delivers more functionality, more creativity and more insight with every message.

With significant year-on-year growth, we continue to believe the ‘ping’ of an SMS should spark joy. So we’ve been sparking that joy for over 14 years and creating more engaging mobile messaging.

The Tall Bob team doesn’t like to be one of the pack. So, we may be a good match if you care about customers and genuinely want to help them with their mobile experiences and objectives.

It’s why we say… Some send. We deliver.

So, are you ready to talk to us about how you’ll contribute to and deliver Australia’s most innovative and engaging mobile messaging solution?