Customer Success

Calling out for Customer Success Superstars who want to build brilliant customer connections so our customers can succeed and deliver in one of the most compelling communications channels available.

An incredible 3.5 trillion messages were sent in 2020 from businesses to people, which equates to 115.7 million messages every hour, every day of the year.

Businesses can’t get enough of mobile messaging, and that’s because they know that SMS messages are read within 90 seconds, 90% of the time. And with new channels like RCS, WhatsApp and Messenger changing the mobile landscape, there’s never been a more exciting time to be in mobile messaging.

Like our name, we want to stand out…stand tall, and do things differently. So, are you innovative in your thinking? Highly driven, with an excellent customer-centric work ethic and ready to be a player in our customer success team?

What you’ll be doing

You’ll be responsible for activation, acceleration and retention of our customer base.
Naturally, you’ll work alongside sales, marketing and product (all cracking people) to work alongside our new and existing customers to increase usage of our products and services across the customer portfolio. That means everything from building the foundations with new customers to reporting on and recommending new ways for customers that have been with us for some time.

What you’ll be awesome at. Our Customer Success team are brilliant because they …
  • Can quickly build and maintain trust and rapport with customers. You can diagnose customer business needs and translate these into customer outcomes;
  • Are a flexible team player and ability to work in our nimble and highly cross-functional teams. You want to work with the team to find solutions to our customer needs;
  • Are curious and able to comprehend the current and emerging business and technical environments rapidly. You’ll be able to manage multiple activities so that your stakeholder expectations are met;
  • Can work autonomously with minimal direction; and
  • Have well-developed interpersonal skills, including negotiation and conflict resolution skills. You’ll be working alongside sales and tech when things sometimes don’t go right and marketing to build customer success stories and stay on brand.

Ideally, you’ve got experience in customer success with tech and SaaS solutions. We do need you to be a resident or holding a working visa of the country we call down under.

About us

With the acquisition of Thirdscreen in 2021, and over 300% growth in the last 2 years, we continue to believe the ‘ping’ of an SMS should spark joy. So we’ve been sparking that joy for over 10 years and creating more engaging mobile messaging.

Some services tell tall tales about the number of SMS messages they send and how effective their service is. But Tall Bob isn’t satisfied with simply sending messages. It’s why our robust platform delivers more functionality, more creativity and more insight with every message.

Our team at Tall Bob don’t like to be one of the pack. So, if you’re someone who wants to create mobile experiences that connect and convert, we may be a good match.

It’s why we say, Some send. We deliver.

So, are you ready to talk to us about how you’re going to be part of and deliver Australia’s most innovative and engaging mobile messaging solution?