Sender IDs assist recipients to easily recognise the sender, reducing the risk of messages being flagged as spam or deleted. They establish brand familiarity, encouraging customers to engage by clicking on the message. Furthermore, they maintain message history, enabling customers to easily revisit past conversations. By using a unified number for a business, regardless of the sender within the organisation, recipients will consistently see the same ID each time they receive a message from the business. Overall sender ID creates brand recognition and confidence which can boost brand loyalty.